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FAQ

1. Do I need a doctor’s referral to come to physiotherapy?

You do not need a doctor’s referral to attend as a private patient, though your doctor may choose to give you one to help provide us with information useful for your care.

You do need a doctor’s referral to attend if you will be claiming all or part of your treatment costs from:-

  • Department of Veteran Affairs
  • Workcover, Comcare and other Self Insurers
  • Third Party Insurance (CTP) and other Insurance
  • Enhanced Primary Care (a Medicare subsidized programme)

What payment options do you have?

Our HICAPS machine will enable you to claim through your private health fund on the spot. Over 30 health funds participate including BUPA, Medibank Private, NIB, AHM, CUA and Defence Health. Medicare rebates for the EPC programme can also be processed on the spot with rebate funds in your account in 24 – 48hrs.

We offer EFTPOS facilities to process debit cards, Visa and MasterCard credit cards as well as payment by cash or cheque.

What can I expect at my first consultation?

At you initial consultation your physiotherapist will conduct a detailed assessment to determine the cause and nature of your injury. We will clearly explain the nature of your condition, the treatment required, your expected recovery time and what you can do to minimise recurrence.

What do I need to bring to my appointment?

Please bring any medical imaging (X-rays, MRI, CT Scans) relevant to your injury, a list of medications and your doctor’s referral, if you have one.

Can physiotherapists refer for X-rays and other diagnostic imaging?

Yes, physiotherapists can refer for X-rays, ultrasounds and MRI’s.

Do you provide after-hours appointments?

The clinic is open until early evening Monday to Friday to cater for after work appointments.

Our opening hours are:

Mon 9am – 6.30pm
Tue 9am – 6.30pm
Wed 9am – 6.30pm
Thur 9am – 6.30pm
Fri 9am – 5.30pm

What will a physiotherapist consultation cost?

Initial consultation – $85
Standard consultation – $80
Pensioner discount – $3 per treatment
Player discount (Ferny Grove Falcons and West Arana Rugby League) – $3 per treatment
Home visit initial consultation – $90
Home visit standard consultation – $85